What our Customers say...


Rocky and Jeffrey cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.

Quick response and very conscientious of our needs. Their attention to detail following a small fire allowed us to get back into operation in a short time. Thanks to Michael Richey and the entire crew. Great job.

We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something .. use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.

The SERVPRO people did a fantastic job repairing the flooring that was severely damaged by the water leakage from the refrigerator back in the fall of 2018. They took care of everything from A to Z. The people were friendly, knowledgeable and caring to work with. I’d strongly recommend that you have SERVPRO to work with you in the event anything serious should happen in your house, and those people would guide you step-by-step direction of taking care of your home. Not only that, but they’d also taking care of you as well.

These guys are very professional but also very pleasant to work with. Thanks for doing a great job!

Victor and Colby were very thorough and very polite 10/10 would rehire again.

I want to commend them personally on the quality of their work and their service-driven attitudes!

SERVPRO was courteous and knowledgeable about what they were doing. I would hire them again if I ever needed their services! 

My husband and I recently had a water leak in our kitchen area. SERVPRO was eager to help and was out here the next day! I have nothing but good things to say about the crew that came to our house (Victor and Lauren.) They were super helpful and did not hesitate to answer any of our questions. 10 out of 10 in all areas of their work! Would recommend to anyone!

My experience with SERVPRO of Burke County, NC was great! They were always on time. Victor always kept me updated and let me know when they were going to be there and what they were doing. I highly recommend using them for all of your Restoration needs due to floods. I appreciate everything they did. My house is like new! Thank you Victor and your crew for everything!

My heart was breaking after our new hardwood floor was burned. Your project manager gave us a couple of options and worked with our insurance company. Floor looks new again and the walls and ceiling are cleaned, no smell. Would recommend SERVPRO in a heartbeat.

I have enjoyed your staff from the first moment to the last!

Great service, very professional!

I contacted SERVPRO and you could not have ASKED for finer service than what I received.

I was very satisfied with the work! It was like a tree had never fallen on my house.

I'm extremely happy with the services provided. The staff went above and beyond my expectations.

Thanks so much for your help. Everyone from SERVPRO did a great job!

SERVPRO does a great job. We had some water damage that needed to be repaired and they took care of it quickly and professionally and walked us through the whole process. The supervisor for our case, Victor Peralta, was awesome. He called me daily to update me on the process and texted me whenever I had questions. He even offered to come out on his own time if I had concerns about anything. Best customer service I've ever experienced anywhere. I would highly recommend SERVPRO.

The SERVPRO team that was sent to clean has done an awesome job. I really appreciate the job they have done.

SERVPRO was professional and exceeded my expectations.

I was impressed by SERVPRO's quality and professionalism!

We were very impressed with SERVPRO's customer service and professionalism. We highly recommend them!

I highly recommend SERVPRO of Burke County! 

I was satisfied with the service. Highly recommended!

Recently I had extensive water damage to my home caused by a leaking water heater. I contacted my insurance company, Nationwide, who referred the claim to SERVPRO. All the people that were involved in the repairs were extremely efficient and professional. I am grateful to Mark and Eric for their professional and efficient handling of my accident and to the employees involved in all the repairs. Everyone was courteous and respectful of my situation as I had to move out of my home for several weeks. I am very thankful to everyone for their consideration toward my wife and me during this time.

Remarkable work by your entire team. Thanks for your diligence and hard work when repairing the water damage to our warehouse in Valdese. Never realized what a mess a broken sprinkler pipe could make. When you say fast response, you mean it. Thanks.

When severe mold damage nearly cost me my home, it was time to call in professionals that know how to treat it effectively. The SERVPRO team will do the job right for you, also.

I had no idea such a small amount of water damage could cause such a huge problem. Thanks for making my home dry and pretty again.

When a fire left my warehouse badly damaged, your fire damage professionals came to our rescue. Great job by everyone on the team. Thanks again for all your efforts.

We recommend you to all of our neighbors and friends here in Valdese. You quickly responded to our flood damage and worked tirelessly to rid our home of water damage.

Our mold disaster was out of control! Thanks for cleaning out our apartment. We are so glad that we called you! SERVPRO is the best.

From the initial assessment to the final restoration, the SERVPRO water damage professionals were on top of their game the entire time. They always communicated with my family and I. Job well done.

Terrific work! Your fire damage repair technicians really know how to do the job right. My Morganton house is as good as new.

Well done SERVPRO. You guys are excellent at flood damage restoration. The flood in my Lake James home is now gone. Many thanks to your hard working crew.

When we began to smell mildew and mold in our home, we turned to the experts at SERVPRO of Burke County. Great work.

Service was fast and efficient; crew was very knowledgeable regarding water damage repair; impressive attention to detail; treated my home and family with the utmost respect. I am thrilled with how wonderful everything now looks.

I had no idea that a small fire could cause so much damage. I am so glad I hired a company who obviously knew exactly what they were doing. Certainly a superb team who did impressive restoration and repair work.

This is a great company to work with in an emergency situation. Every crew member was pleasant, respectful, and seemed to be dedicated to helping save my home from any further water damage. I couldn’t ask for anything more.

This is definitely the company you want to deal with during a horrible situation. The awesome crew did an excellent job taking care of my condo after a neighbor’s hot water heater caused it to flood.

From start to finish, working with your team made a difficult situation much more bearable. I can honestly say that my home is more beautiful now than it was before the fire and it is all thanks to your exceptional work.