About SERVPRO of Burke County


Randy S. & Kim A. Williams

Owners of SERVPRO of Burke County

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Burke County.

After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Because of our success, we were able to acquire Burke County’s franchise in 2011. Today, we have over 50 employees and operate four franchises that serve Alexander, Burke, Caldwell, and Catawba counties.

We pride ourselves on customer service and will not consider a job complete until the customer is fully satisfied. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

SERVPRO’s mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, highly-trained, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!

Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

Restoring property is our first priority. We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation our east coast by Hurricane Florence.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!

Community Involvement

We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.

We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.

Certifications

We make sure that we provide the best results for our customers, so we obtained the following qualifications:

  • Lead Renovation, Repair, and Painting
  • Lead Renovation Certified Firm
  • Clean Trust (IICRC) Certified Firm
  • Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
  • NADCA member with two ASCS on staff
  • NC licensed general contractors with unlimited license
  • Accredited by Better Business Bureau with no complaints on file to date
  • Large Loss Restoration Team (through SERVPRO corporate)

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

Certifications

  • ASD - Applied Structural Drying Technician
  • CDS - Commercial Drying Specialist
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRT - Carpet Repair & Reinstallation Technician
  • WRT - Water Damage Restoration Technician

Affiliations

  • Burke Charitable Properties
  • Burke County Chamber of Commerce
  • Burke County Home Builders Association
  • Morganton Downtown Development Association
  • Morganton Rotary Club
  • North Carolina Realtor Association
  • Red Cross Ready Program