Recent Storm Damage Posts

How to Prepare for Power Outages

12/31/2018 (Permalink)

Storm Damage How to Prepare for Power Outages A power outage can be a major nuisance, but there are some things you can do beforehand to mitigate the effects.

We recently had a snow storm unlike one we’ve seen in at least a couple of decades. In addition to over a foot of snow, we also had sleet and rain—a combination which caused power outages throughout Burke County and the surrounding communities. Storms often cause power outages, but many people are unprepared. If a storm is expected to hit through the area again, here are a few ways you can prepare for a potential power outage.

  1. Purchase flashlights or candles. Once it turns dark, you’re going to need a light source. While your phone works, it’s better to have a dedicated flashlight so you don’t drain your phone’s battery. A candle also works, but it poses a potential fire hazard if it is not handled appropriately.

  1. Stock up on non-perishable food. If you don’t have power, you likely don’t have a way to store or heat cold food. That’s why it’s important to have food items that can both be eaten and stored without power.

  1. Get a power bank for your phone. For many people, your phone is an essential communication tool. It’s even more important when you don’t have power—it’s likely you still have service so you can connect with emergency services and get updates. But over time, their batteries will drain, so it’s a good idea to get a power bank so you can recharge your phone!

Power outages can be a nuisance, but with a little bit of preparation, you can pass the time and get through the situation. If your home sustains damage, though, SERVPRO of Burke County is here to help! You can call us at (828) 874-0966!

3 Safety Tips for the Winter Storm

12/7/2018 (Permalink)

Storm Damage 3 Safety Tips for the Winter Storm Winter storms might seem mesmerizing, but they can be dangerous and cause a lot of damage!

It’s official—Morganton and the rest of western North Carolina are going to endure a heavy snowstorm this weekend. While at the time of writing this, it’s not certain how much precipitation we’ll get, some reports have suggested it could be over a foot of snow. While snow isn’t a rare occurrence, it’s important you know how to stay safe during the upcoming winter storm!

  1. Stay off the road! It can be tempting to drive during a snowstorm, but it’s typically dangerous to make the attempt. Many people feel they are skilled enough to take the risk, but often times, they can get injured or worse, sometimes putting others in jeopardy. Unless you have no other choice, avoid driving!
  1. Prepare for power outages. Snow can pack and begin to weigh down on power lines; this is even more true when ice is in the mix. While it’s no guarantee, it’s very possible that you could face a power outage for a couple of days, so plan for that scenario in advance!
  1. Insulate your pipes! Just a little under a year ago, we had many pipes burst in the community after temperatures dropped below freezing. As a result, homes had massive water damages and mold growth. To avoid that, be sure to insulate your pipes and allow the faucet to drip to prevent them from freezing and bursting.

This storm could be very dangerous, so it’s important that you take precautions and protect yourself and your home. If you have damages during this time, know that we’re always here! So call SERVPRO of Burke County at (828) 874-0966!

Responding to Hurricanes Florence and Michael

11/2/2018 (Permalink)

Storm Damage Responding to Hurricanes Florence and Michael When we responded to Hurricane Florence, many of our employees volunteered to help! Wilmington was a home for many of us.

It’s been more than a month since Hurricane Florence hit the coast of North Carolina, and a couple of weeks since Michael followed through. The east coast has had a really difficult time, but we sent some of our team to Wilmington to help with the cleanup and restoration following Florence. Although there is still a lot to do before Wilmington can truly say they’ve recovered, they’re already on their way.

Wilmington – A Town Like Home

Even though Wilmington is over 5 hours away from our community, many of us have connections to the town. Some used to live there, others had family in the area, and some even attended the university. It was devastating to see some of our favorite places destroyed and others inaccessible.

Storm Cleanup and Restoration

Despite the devastation, there were many residents and outside companies like us who were already helping with restoration. For our part, we worked directly with a local church and some schools to clean up and dry the affected buildings. Several of our employees were veterans of the storm response process, so we were quickly able to extract the water and begin setting drying equipment.

Wet and Dirty Textiles

Particularly at the schools, flood waters affected not only the buildings’ structures but the contents as well. Our team gathered all of the wet, dirty (and some moldy) sports uniforms and other textiles and sent them back to our textiles cleaning facility in Lenoir, NC. In just a short matter of time, we were able to sort, tag, and clean all of the contents back to their original condition.

More to Come

While we’ve completed the bulk of the work, it will take some time until our part is completed. Because of the storms’ power, Wilmington sustained heavy damages and will likely take a long time to fully recover. But should the need arise again, SERVPRO will be there to help.

2 Simple Ways to Prevent Rain from Flooding Your Home

9/13/2018 (Permalink)

Storm Damage 2 Simple Ways to Prevent Rain from Flooding Your Home Rain can easily enter weaknesses in your building's structure! Be sure to address those before it rains!

It’s often not at the forefront of homeowners’ minds, but rain can sometimes become a major problem. Believe it or not, when we have heavy rains in the area, we often get calls from customers who need restoration services due to flooding. And while the weather may sometimes be unpredictable, there are steps you can take to prevent rain-induced flooding. But if you’re looking for quick actions you can take, here are two:

  1. Clean Your Gutters. It’s the one task that nobody ever seems to want to do, but your gutters play an important role in deterring water from your home; in fact, it’s one of the first lines of defense. So if you want to do the bare minimum to protect your home from rain: clean your gutters.

  1. Repair Leaks or Cracks in Your Home’s Structure. If you already know there are weaknesses in your home’s structure, you should address them immediately. Known leaks or cracks may become a major issue under the pressure of rain and cause major (and expensive) damage.

There are a lot of things you can do to prepare your home for storm-related disasters, but as we showed, some of it comes down to simple cleaning and maintenance! If your home does have flooding or storm-related damage, call us today to make it “Like it never even happened!”

What to Do During a Flood

9/10/2018 (Permalink)

Storm Damage What to Do During a Flood Floods can do a lot of damage, so act quickly and safely!

It was just recently that parts of Burke County and the surrounding areas were flooded due to heavy rains. While flooding isn’t very common in our area, there have been a couple of severe incidents in the past several years. It may not be top of mind for many locals, but learning about flood safety is important for both you and your property. If you find yourself in a flooded territory, there are a few things to remember.

  • Evacuate to safety. Depending on the flood severity and your location, it might be advisable to evacuate to a safer location, especially if an official declaration has been made. If you are unable to evacuate, then head to higher ground if it’s safe to do so.

  • Don’t drive through flooded waters. One of the most common mistakes people make during heavy rains is to drive through flooded areas. According to, just one foot of moving water can sweep your vehicle away. If a road is completely or partially flooded, turn around and find an alternative route.

  • Monitor official alerts. The government and local news stations will provide important updates regarding weather and road conditions. You can access these networks via the Internet or on television. If you don’t have access to either of those, listen in through a radio station.

Overall, during a flood, it’s best to avoid flood waters and listen to official advisories. While we don’t often have major threats, it’s still important to review these safety tips so that you can keep you and your family safe. If you do have flooding and your home or business is affected, call SERVPRO of Burke County at 828-874-0966!

3 Types of Storm Damage

5/29/2018 (Permalink)

Storm Damage 3 Types of Storm Damage Several months ago, a tornado ripped through the area and caused substantial wind damage!

Since spring has arrived, thunderstorm season has kicked into gear. While these types of storms are generally mild, especially in North Carolina, they have the potential to cause significant damage to your property. So you can prepare for the event of a thunderstorm, we’ve identified 3 kinds of damage you should look out for.

  1. Fire Damage. It might not be common to be struck by lightning, but these electric bolts are incredibly hot. Your home, grass, and even surrounding trees are susceptible to igniting if they are struck by lightning. If a lightning bolt strikes near your powerline, it could lead to a massive power surge that will potentially damage your connected devices (unless you have a surge protector). In some cases, this surge can start electrical fires.
  1. Flooding. Heavy rain can cause serious problems for property owners who don’t have a sound structure. Leaks and flooding can damage property and create financial stress. On top of that, standing water and high humidity can create an optimal environment for mold growth!
  1. Wind Damage. Thunderstorms can bring heavy winds, which can knock trees and other debris into your home. In the event that your home or building is damaged by debris, you’re at risk for other damage, particularly water.

We often take thunderstorms for granted other than the occasional power outage or heavy rains, but these natural phenomena can cause serious damage to your property. If your property is struck by disaster, call SERVPRO of Burke County immediately!

Tools For Cleaning Flood Damage In Your Valdese Home

12/22/2017 (Permalink)

Storm Damage Tools For Cleaning Flood Damage In Your Valdese Home Heavy rains can occur throughout the year in Valdese, putting your property at risk.

Tools For Cleaning Flood Damage

Heavy rains can occur throughout the year in Valdese, putting your property at risk. Storm drains that are backed-up, cresting rivers, and saturated ground all can create significant flooding when there is excessive rainfall. Mudflows and flash floods are dangers which can happen after these storms, creating a threat to your home and family.

If your home in Valdese does become flooded, you need help fast to clean up the flood damage and to prevent even more damage from occurring, like mold and mildew growth. To do so, you need experienced professionals who have the right training and equipment, such as SERVPRO. We are ready to help you anytime you need.

To do the job correctly, we use various detection and monitoring devices, which let us track moisture within a structure. Moisture sensors are used to find moisture in soft materials. It has sharp probes which penetrate through carpeting and padding to show how far the water has migrated. It is an excellent tool for us to use during our initial inspection since it is easy to use and lets us know how far the water is.

Moisture meters are used by SERVPRO technicians to find the actual moisture content in different materials and to help us know if the structure is dry. These meters test underneath wood flooring and inside wall cavities with special probes. They can also check individual layers and give out readings with sensors when the meter is put on the material surfaces.

Thermo-hygrometers measure both the relative humidity and the temperature in your home. These readings are used to help us determine the specific humidity in the affected area. We compare the regions affected by moisture to unaffected areas to get appropriate readings. We also measure outside your home.

As you can see, SERVPRO of Burke County is equipped with various professional tools and knowledge to help us dry your home out thoroughly and efficiently. Anyone residing in the areas of Glen Alpine, Hildebran, or Connelly Springs, can put their trust in us to get the job done right when they call us at (828) 874-0966.

Click here for more about Valdese.

Flood Damage In Your Hildebran Home

10/19/2017 (Permalink)

Storm Damage Flood Damage In Your Hildebran Home For any flood damage your residence suffers call SERVPRO!

Flood Damage Restoration

Your home can experience flooding even if the Hildebran area does not experience catastrophic weather events. Homeowners in lower-lying areas can find themselves walking on soggy floors in certain circumstances.

In Hildebran, flood damage may not come to the forefront of typical conversations as many homeowners go about decorating for the holidays. However, rainfall from damaged gutters and downspouts can create flooded areas on your property near your home. Saturation of an area just outside can leak in through cracks you may not know exist. Always following the directions regarding ornamental lights can help prevent damage to gutters and other exterior aspects of your property.

Another problem involving the condition of gutters and downspouts focuses on if the amount of debris prohibits water from flowing freely. When gutters become blocked, water overflows, often splashing up against the home's exterior. Clogged downspouts can turn into cascading waterspouts, while the water lands too close to corners, and then seep into the ground where it can affect your home's interior.

SERVPRO helps mitigate flood damage no matter the source. We also help prevent similar problems whenever possible. Flooding from water that came off your roof and then flowed through the soil around your home can still contain pathogens. Removing the water takes care of the majority of these microorganisms, but not entirely.

Once at your property, we begin removing the invasive water so we can treat your home appropriately. We must work quickly to prevent spreading water and increased saturation of your home. Flooring is one of our primary concerns. Carpeting may not fare well if we wait to begin the restoration process. Other flooring types can swell or separate. Wooden flooring can warp and crack while tile and other glued-in-place floor coverings lose their backings in the presence of water.

We also use machinery to accelerate the drying process. Large air blowers move the air around the rooms affected by flood damage which lifts the moisture into the air. Once there, commercial-grade dehumidifiers and desiccant machines remove all humidity so it cannot condense elsewhere inside your home. Stripped of moisture, many microbes and pathogens die. However, we remove these, also, by using air scrubbers. Cleaning by hand and topical sprays also eliminate these pathogens' ability to cause problems.

For any flood damage your residence suffers, call us, SERVPRO of Burke County, at (828) 874-0966. Locally owned and operated, we stand ready to help make your home “Like it never even happened.”

Visit,_North_Carolina for more about Hildebran.

Stormy Weather can Pose Flood Damage Mishaps for Drexel Homeowners

9/15/2017 (Permalink)

Storm Damage Stormy Weather can Pose Flood Damage Mishaps for Drexel Homeowners SERVPRO can make your flood damage "Like it never even happened."

Flood Damage Is A Major Threat To Your Drexel Home

Changes in the seasons can bring about violent storms that pour increased amounts of rain onto homes in the Drexel area. Small and localized flooded areas often develop because of these more substantial downpours. Leaving windows open to catch the last few days of summer weather can also permit copious amounts of rainwater to splash through screens, drenching floors, wall section below the windows, and nearby furniture.

Drexel residents with storm-related flood damage can rely on SERVPRO to resolve the problem before it can spread. Waiting to deal with flooding almost never happens, but cleaning up with only a mop and bucket rarely suffices in preventing future damages. Water seeps into the smallest cracks so easily, but extraction methods need to sufficiently remove all traces of water, not only the visible portions.

Water that came in through a window rarely poses the same microbial risks that water seeping up your steps and across your home's threshold bring, and SERVPRO's experts can handle both professionally and swiftly. Our extensive and continued training includes many IICRC certificates, including Applied Microbial Remediation (AMRT) and Water Damage Restoration Technician (WRT). Mitigating the damage caused by flooding and other water-related events is one of the things we do best at SERVPRO.

A home that looks great and is safe at both the structural and microscopic levels can still contain a musty odor after the completion of flood damage restoration work. To ensure the complete satisfaction of our customers, our Odor Control Technician (OCT) works with property owners. It is imperative to us, individually and as a company, that each of our customers is satisfied with our work.

Locally Owned Company with National Resources

Contact SERVPRO of Burke County at (828) 874-0966 for all of your storm damage remediation needs. Your home deserves restoration that protects and preserves, and you and your family deserve the place you call home to look, feel, and smell like home once again.

For more information regarding the city of Morganton, click here

Contact a Professional to Provide Water Removal Services After a Storm in Hildebran

8/14/2017 (Permalink)

Storm Damage Contact a Professional to Provide Water Removal Services After a Storm in Hildebran A storm can cause damage to your roof, allowing unwanted water into your home.

SERVPRO can properly remove water in your home after a storm

Storms can take their toll on your home. Some only damage the exterior, while others make their way inside. If severe enough, a storm can create significant problems that affect the structural integrity of your home.

When facing storm damage that requires water removal in your Hildebran area home, you want access to someone that can make repairs quickly, effectively saving the rest of your home from exposure. The company you use should have access to all of the equipment, resources, and training to complete the job right the first time, avoiding secondary damages that develop over time.

Without the proper equipment, a restoration company can only guess about the level of saturation in your home. It takes moisture detectors, hygrometers, dehumidifiers, air movers, and water extractors of all shapes and sizes to get the job done right. SERVPRO has access to these tools and more, making us a valuable resource during emergency situations. 

With IICRC certified technicians and years of experience in the restoration industry, SERVPRO ensures that you receive the help you deserve. A storm can tear off portions of your roof, causing water to enter your attic, walls, ceiling, and more. Mold can develop over time, along with rot and corrosion. The technicians working on your home need to understand and recognize hidden problems while making the right choices to correct each problem individually.

Windows and doorways are often damaged as well. You need someone to go through everything, with the ability to correct issues they find. SERVPRO has restoration technicians, as well as personnel well versed in repairing everything in your home. We make every effort to restore items, contents, and personal belongings, but also have the skills necessary to repair or replace damages found as well.

With our 24-hour emergency service and fully qualified personnel, you can rest easy knowing that a professional is on the job. We can do everything necessary to return your home to a quality condition that your family can enjoy for years to come.

SERVPRO of Burke County stands ready to provide you with dedicated teams that care about you and your home, call today. (828) 874-0966

For more information about Hildebran, visit

The Role Of Low Grain Refrigerant Dehumidifiers When Repairing Flood Damage In Drexel

5/5/2017 (Permalink)

Storm Damage The Role Of Low Grain Refrigerant Dehumidifiers When Repairing Flood Damage In Drexel We provide expert help and assistance with all manner of flood-related repairs.

Repairing Flood Damage

The dehumidifier is one of the key elements for flood damage repair. It is a relatively simple device, but it is very powerful, and it plays a vital role in applied structural drying. It works by drawing excess moisture out of the atmosphere and containing it in a secure receptacle so that it can no longer cause damage to surrounding materials.

There are two main types of dehumidifier, and both are valuable for structural drying. However, they tend to compatible with specific conditions and environment. At SERVPRO, we put lots of effort into constructing suitable dehumidification setups, because consistency is essential for success. The rate of dehumidification must surpass the speed of evaporation.

What Is A Low Grain Refrigerant Dehumidifier?
Low grain dehumidifiers (or LGRs) accelerate the drying process by adding another stage. Before the humid air gets directed across a cold coil and the water is forced back into liquid form, it is artificially cooled. The advantage of this is that the vapor transitions back into a liquid with a lot less effort and energy because it is already at a low temperature.

The addition of the cooling stage makes LGRs a very efficient choice. Like standard refrigerant machines, they perform at their best in rooms which are between 18 to 32 degrees. However, they can provide a lowermost specific humidity of around thirty-five grains to every pound.

When Are LGRs Most Useful For Drying?
As they are efficient to run and can handle lower humidity levels, SERVPRO recommends LGRs for nearly all flood damage cases. They are especially helpful when it comes to extracting water from porous structural substances. Whether a standard or LGR device gets brought into the affected space, the rate of drying requires careful control.

At the start of the process, the ideal internal temperature is no greater than 30 degrees. When the drying process begins to draw to a close, the technicians incrementally reduce the internal temperature to a minimum of 20 degrees.

SERVPRO of Burke County is a local flood damage restoration service. We provide expert help and assistance with all manner of flood-related repairs. With the support of our structural drying techniques, you can get your home and your life back to normal in no time. Call us 24/7 at (828) 874-0966.

Major Complications Of Basement Flood Damage In Hildebran

1/9/2017 (Permalink)

Storm Damage Major Complications Of Basement Flood Damage In Hildebran Basement floods are some of the heaviest and most severe floods that we encounter.

Common Complications When Your Basement Is Flooded

Basement floods are some of the heaviest and most severe residential floods that we encounter, although damage is usually light elsewhere in the home, multiple inches or even feet of standing water can easily pool up in the low elevation of a basement. SERVPRO technicians take extra caution when examining and working in basements because there are often many hidden hazards and potential damage factors to clean up that can go unnoticed. These are some of the heaviest, and most typical, problems that we encounter with basement flooding.

Warped Flooring
A key restoration point for most flood damage in Hildebran is flooring. During a flood, most floor materials take damage of some kind, be it carpet, wood, or even concrete. Basements can have a range of flooring types, but almost invariably these will suffer under the presence of standing water. SERVPRO technicians are trained to restore floors wherever possible, as a replacement is significantly more costly than restoration, although in many cases damage may simply be too heavy for anything but a full reflooring.

Wall Staining
By the time a flood reaches the basement, it has usually picked up a fair amount of grime and dirt, even if the flood started from a clean source of water. How much staining walls encounter varies heavily, but in general, a repainting at the very least will be required to bring them back to a clean, presentable state.

Mold Prevention
Basements are the perfect place for mold to grow, being both dark and relatively warm most of the time. We take extreme care to prevent mold growth, bringing in heavy drying tools such as air movers to cut off its source of moisture, and sometimes applying protective films and paints in the room to stunt growth. Stopping a mold colony from growing is much easier than coming back to remove it later, so this is a crucial step in the restoration process.

SERVPRO of Burke County is well-known locally for its quality services and excellent customer interaction. Call us 24/7 at (828) 874-0966.

Contain Flood Damage with the Experts at SERVPRO

9/23/2016 (Permalink)

Storm Damage Contain Flood Damage with the Experts at SERVPRO Bathtubs can quickly overflow. Call the Certified Technicians at SERVPRO to remediate!

Flooding Can Be Devastating without Professional Remediation

All it takes is a minute of inattention to create a serious water flooding crisis in your home. Failing to monitor a filling bathtub or having the unlucky surprise of a broken water pump or connection in a dish or clothes washer can result in a cascade of water that damages flooring, ceilings, walls and internal structures of your home before you can react. When this type of unexpected household flooding occurs, you can rely upon SERVPRO to be on the scene swiftly and with the Institute of Inspection Cleaning and Restoration Certification (IIICRC) training, specialized equipment and industry experience necessary to advise you on the best course to resolve the problems caused by the water quickly and efficiently.
Flood damage in Drexel need not ruin your home nor steal your peace of mind when you partner with our professional water damage technicians. A momentary mistake can cause a challenging situation for a homeowner but our approach is to use all the modern technology and best flood restoration practices at our disposal to return your property to the condition it was pre-flooding. The key is to contact our dispatchers immediately after the water flows as the best results are obtained when the situation is brought under control quickly before irreversible flood damage occurs.
Once on the scene, SERVPRO experts will devise a plan of action and inform you of what we believe is the best blueprint for your flood damage restoration success. Each flooding situation is different, and our employees pride themselves upon crafting an individualized inventory of action steps that contains the damage and reverses the chaos you feel when this type of devastation occurs. Water extraction, thorough drying of materials and structures and necessary dehumidification precede a complete cleaning of the affected areas. Damage is then repaired including flooring, plaster or drywall, supports and other items soaked with the flood waters. Personal property damaged is carefully assessed by trained staff. You will be pleasantly surprised how often sodden items can be dried and restored, including treasured heirlooms, papers, and pictures.
Even severe flood damage can be managed, and your home returned to a healthy and happy place when you call SERVPRO of Burke County (828) 874-0966 right away. Do not let panic or a sense of hopelessness overwhelm you when our pros can respond to the devastation of a flood in your home 24 hours a day, 365 days a year.

Flood Damage Requires Fast Water Extraction

8/16/2016 (Permalink)

Storm Damage Flood Damage Requires Fast Water Extraction When Sand Bags Aren't Enough During a Morgantown Flood, Call SERVPRO

Your Home Is Restored After Flood or Water Damage By SERVPRO

There’s never a right time for a flood or water damage to penetrate your business or your home. In business, any time spent cleaning up results in lost revenue. For homes, families become displaced, confused and homeless. If an emergency situation arises in your business or home, give us a call, and we’ll be there fast with the help you need. We are professionals with the training, experience, and equipment to handle all sized commercial and residential flood emergencies. No matter when your water emergency occurs, we will respond quickly to mitigate its damage and see it through to its completion.
If you encounter any flood damage in Morganton, we are available. You need an experienced company that can respond immediately. We have the expertise to restore your property properly. We use advanced inspection techniques and extraction and drying solutions, which are designed to help find the moisture and to remove it quickly. Our highly trained, certified IICRC technicians will monitor and document the drying process to help get your property back to a pre-flood condition. "Like it never even happened."

We are locally owned and operated. We're Faster to Any Size Disaster. A quick response lessens any secondary damage to materials or mold growth, limits further damage and reduces cost. We are available with 24-hour emergency services, seven days a week, including holidays. We are a trusted leader in the restoration industry. As trained ASD water damage specialists, we can quickly get your home or business dried thoroughly. Our scientific drying principles make us leaders in our industry. To ease your worries, we can supply validation and documentation that your property is dry, and our remediation job is complete. Guaranteed in writing.
We specialize in restoring contents damaged by flooding, fire, water, or mold. We believe in a “restore” versus “replace.” This principle can help you save money while preserving precious keepsakes that can’t be replaced. We will confer with you as we pre-test your contents to determine what items can be restored back to their condition before the flood damage. After protecting and securing the structure, our professionals can begin the process of restoring your home or business. We provide a full range of services, including pack-outs and temporary storage, that will help bring your property back to order.
SERVPRO of Burke County professionals are available when you need us for all your emergency events. Call us today so that we can answer any questions you have. Our experienced and compassionate professionals are happy to help. Contact us at (828) 874-0966 so that we can ease your fears and help restore your home to a pre-damaged appearance.