SERVPRO of Alexander, Caldwell, Burke and Catawba Counties Employee Photos

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Adam Crump

Restoration Supervisor

Adam joined our team in 2023. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

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Alan West

Production Manager

Alan joined our team in 2023.  

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Alex McFalls

Restoration Supervisor

Alex joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

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Amber Clark

Accounting Admin - Accounts Receivable

Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.

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Amanda Icenhour

Contents Manager

Amanda joined our team in 2023. As a Contents Manager, she works closely with her team to manage everyday schedules, the customers' experience and satisfaction is met after they have a disaster. She plays an essential role in making it "Like it never even happened."

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Ana Gonzalez

Human Resources Coordinator

Ana joined our team in 2021. With a passion for people and a keen eye for talent, she manages recruiting and various HR functions. Her commitment to excellence shines through as she consistently goes above and beyond to support our valued employees. 

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Andrew Harris

Production Manager

Andrew joined our team in 2019. As a Production Manager, he manages a team of Production Supervisors and technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."

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Austin Williams

Operations Manager

Austin Williams has been with us since we opened in 2009. As the son of owners Kim & Randy Williams, he has experienced all aspects of the business. He helps run the day-to-day operations here at SERVPRO!

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Beth Lawrence

Project Manager

Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.

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Billy Pugliese, Jr.

Warehouse Technician

Bill has been with us since 2017, and he has already proven himself to be an asset. As a warehouse technician, he is responsible for making sure our team is always supplied and ready to go whenever disaster strikes!

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Brent Jarvis

Estimator

Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!

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Carla Chandler

Quality Assurance Lead

Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As part of the quality assurance team, she answers our phones, periodically checks on customers, and ensures our jobs are being completed to our customers' satisfaction.

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Clinica Reel

Reconstruction Estimator

Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!

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David Absher

Warehouse Technician

David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!

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Ingrid Lainez

Crew Chief

Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.

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Jacob Pritchett

Restoration Supervisor

Jacob joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

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Jennifer Black

Job File Coordinator

Jennifer joined our team in 2021 as one of a Job File Coordinators for our Reconstruction Deptartment. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.

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Jennifer Campos

Job File Coordinator

Jennifer joined our team in 2022 as one of a Job File Coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.

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Jeremy Conaster

Restoration Supervisor

Jeremy joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

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Jerry Johnson

Restoration Supervisor

Jerry joined our team in 2019. As a technician, he works alongside our crew chiefs and other technicians to clean up water damage in local homes and businesses.

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Jonathan Lee

Restoration Supervisor

Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.

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Kaitland Goodwin

Estimator

Kaitland joined our team in 2021. As an Estimator, she visits jobs, scopes the damages, and generates an estimate for the cost of our services!

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Kaitlyn Medina

Contents Coordinator

Kaitlyn joined our team in 2019. As a Contents Coordinator, she works closely with her team to coordinate customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."

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Kelli McLauchlin

Office Manager

Kelli joined our team in 2020. She manages the daily office functions and keeps the team motivated all while monitoring compliance and risk management. 

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Kristen Morris

Mitigation Team Lead

Kristen joined our team in 2022. As the Mitigation Team Lead, she manages the Job File Coordinators to help ensure complance requirements are met and provides overall team support. 

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Kyle Browning

Project Manager

Kyle joined us in 2023 as a Project Manager for our Reconstruction Department. He comes with a background in restoration, and his team will make sure we completely restore your damaged property.

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Kyle Jacumin

Operations Manager

Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."

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Leyda Mendoza

Production Technician

Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."

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Maribel Peralta

Production Technician

Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."

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Maricruz De La Riva

Production Technician

Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.

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Martin Braswell

Key Account Holder

Martin joined us in 2021, after years of working as an insurance adjuster. He helps maintain relationships with our insurance partners, and he manages the staff and inventory at our warehouse!

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Mike Richey

Commercial Business Development Representative

Mike is one of our Business Development Representatives. He has been with SERVPRO since 2014, but he also has a rich professional background. Mike has a strong commitment to the community, where he specializes in building relationships with commercial businesses.

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Richard Hemphill

Reconstruction Technician

Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!

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Shannon Warlick

HR/Business Development Manager

Shannon joined our team in 2020, and she brings plenty of experience in both human resources and business development. She plays an important part in our operations!

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Steph Banner

Production Technician

Steph joined our team in 2022. Steph is a Production technician for our Logistics team. He plays an importmant role in making it "Like it Even Happened".

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Taylor Green

Job File Coordinator

Taylor joined our team in 2021. As a job file coordinator, she ensures jobs are completed and the appropriate documents are compliant with internal and 3rd-party guidelines.

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Tammy Gragg

Project Consultant

Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!

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Wesley Shelton

Restoration Supervisor

Wesley joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

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William Harris

Reconstruction Technician

William has been with SERVPRO since 2020. He plays an important part of the reconstruction department and repairing our customers properties!