About SERVPRO of Burke County

Randy S. & Kim A. Williams

Owners of SERVPRO of Burke County

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Burke County.

After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Because of our success, we were able to acquire Burke County’s franchise in 2011. Today, we have nearly 50 employees and operate four franchises that serve Alexander, Burke, Caldwell, and Catawba counties.

We pride ourselves on customer service and will not consider a job complete until the customer is fully satisfied. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

SERVPRO’s mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, highly-trained, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!

Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

Restoring property is our first priority. We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of Florida by Hurricane Irma.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:


  • CDS - Commercial Drying Specialist
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • ECTP - Employee Certification Training Program
  • RRT - Carpet Repair & Reinstallation Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • ASD - Applied Structural Drying Technician
  • WRT - Water Damage Restoration Technician


  • Morganton Rotary Club
  • Burke County Chamber of Commerce
  • Morganton Downtown Development Association
  • Burke County Home Builders Association
  • Red Cross Ready Program
  • Burke Charitable Properties
  • North Carolina Realtor Association